Front Office & Guest Services Intern

DESCRIPTION

RMC Asia is looking for talented individuals to join Marriott International’s front office & guest services internship in Phuket, Thailand! This dynamic opportunity is part of RMC Asia’s Cultural Exchange Programs, offering a diversity of internships, management training, and contractual positions across hotels and resorts in Asia. As a participant, you’ll have the chance to learn from and collaborate with industry experts, experience unique cultural exchanges, and immerse yourself in Phuket’s mesmerizing landscape. Embark on your journey by applying today!

FRONT OFFICE & GUEST SERVICES – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● Local transportation
● 2 – 3 on-duty meals per day
● Uniform with laundry service
● Group insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students only
● School, college, or university reference letter
● Fluent English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity