- Location: Hanoi, Vietnam
- Host: A 5-Star Resort by Meliá Hotels & Resorts
- Department: Front Office
- Intake: October - December 2024
- Duration: 12 months
- Starting: As soon as possible
- Posted: June 26, 2024
DESCRIPTION
The RMC Asia team is recruiting guest relations interns on behalf of Meliá Hotels & Resorts’ 5-star resort in Hanoi, Vietnam! The program is a part of RMC Asia’s Cultural Exchange Programs: a variety of internships, management training, and contractual positions across Asia’s top hotels and resorts, offering a growth journey for participants through practical work experience and unique cultural exchange in Vietnam. Don’t miss out – apply by sending your resume today!
GUEST RELATIONS – RESPONSIBILITIES
● Review arrival lists to welcome guests
● Attend to special guests (e.g. VIPs) and answer their inquiries
● Provide information about hotel services, amenities, areas, and venues
● Anticipate guest needs and build rapport with customers
● Address customer complaints
● Record information in the logbook daily
● Ensure compliance with health and quality standards
● Other related duties in the front office department
PROGRAM BENEFITS
● Accommodation
● Visa sponsorship
● Monthly allowance
● 3 on-duty meals per day
● Local transportation
● Uniform with laundry service
● Travel and health insurance
● Arrival support
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!
GENERAL REQUIREMENTS
● Enrolled students only
● School, college, or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity
Please note that all applicants are interviewed by RMC Asia, and must be accepted as seen fit and qualified for the program prior to being introduced to host organization for hire.
