Alicia is a digital marketing specialist with a background in media, digital culture, and communications. With experience in content planning and creation, social media marketing, and communications across various sectors, Alicia excels in content strategy and working in cross-functional environments.
RMC Asia is partnering with Rotana Hotels & Resorts in the United Arab Emirates to recruit motivated students for their Sales & Marketing internship! As part of our Cultural Exchange Programs, this role allows participants to work in a global hotel environment, engage in rich cultural experiences, and enjoy the multicultural atmosphere of Dubai, UAE. Apply now to take advantage of this opportunity!
In the United Arab Emirates (UAE), modern skyscrapers rise alongside historic sites, offering a rare combination of modern innovation and traditional Arabian culture. The Emirates’ world-renowned hotels, vibrant cities, and rich heritage create an environment where new experiences and timeless traditions coexist in one of the wealthiest economies in the world.
INTERN IN SALES & MARKETING – RESPONSIBILITIES
● Create marketing materials, prepare promotional presentations, and support daily administrative tasks. ● Collect and analyze data from marketing campaigns and assist with market research and sales reports. ● Engage in marketing activities across social media, email, and web platforms, and manage company databases and CRM systems. ● Help organize sales and marketing events, conduct sales calls and follow-ups, and respond to customer inquiries. ● Assist in creating sales materials, maintain CRM systems, and participate in sales meetings and training sessions.
PROGRAM BENEFITS
● Accommodation ● Visa sponsorship ● Monthly allowance ● 2-3 on-duty meals per day ● Local transportation ● Uniform with laundry service ● Medical insurance ● Arrival support ● Recruitment opportunity by the host ● An unforgettable educational travel experience ● Additional benefits provided by the host!
GENERAL REQUIREMENTS
● Enrolled students or graduates at a college or university ● Relevant background preferred ● Conversational English
Please note that only qualified applicants will be contacted.
Host: A 5-Star Hotel by The Pavilion Hotels & Resorts
Department: Front Office
Intake: October 2024 onwards
Duration: 6 - 12 months
Posted: September 4, 2024
DESCRIPTION
RMC Asia is representing The Pavilion Hotels & Resorts in Thailand to recruit aspiring students for their Front Office internship! This internship opportunity is part of the Cultural Exchange Programs by RMC Asia. Aspiring participants will gain hands-on experience in an international hotel environment, engage in unique cultural exchanges, and explore the breathtaking island of Koh Samui, Thailand. Apply today and enhance your skills in a diverse hospitality setting!
Thailand is a beautiful Southeast Asian country known for its rich cultural heritage, stunning temples, and vibrant festivals. With its breathtaking landscapes, from tropical beaches to lush mountains, and warm hospitality, Thailand offers a unique and unforgettable experience.
INTERN IN FRONT OFFICE – RESPONSIBILITIES
● Greet and ensure guests feel welcomed upon arrival, attending to special guests like VIPs and handling inquiries. ● Efficiently manage check-ins, check-outs, room assignments, and related administrative duties. ● Handle reservations, process payments securely, and provide information on hotel services, amenities, and local attractions. ● Assist guests with transportation, dining, and local attraction suggestions, while addressing inquiries and complaints. ● Coordinate with other departments to fulfill guest requests and ensure satisfaction throughout their stay.
PROGRAM BENEFITS
● Accommodation ● Visa sponsorship ● Monthly allowance ● 2-3 on-duty meals per day ● Local transportation ● Uniform with laundry service ● Medical insurance ● Arrival support ● Recruitment opportunity by the host ● An unforgettable educational travel experience ● Additional benefits provided by the host!
GENERAL REQUIREMENTS
● Enrolled students or graduates at a college or university ● Relevant background preferred ● Conversational English
Please note that only qualified applicants will be contacted.
Along with other contenders, the island nation was rated for its attractions and beaches, activities, culinary scene, friendliness, and value. The Maldives topped the list, beating other Asian favorites like Phu Quoc, Vietnam, and Koh Samui, Thailand (by the way, you can also apply for a program in Vietnam and Thailand with us!).
The Maldives is best known for its relaxed and romantic atmosphere, over-water villas, and crystal-clear waters, and it’s a top choice for special occasions, from honeymoons to much-needed vacations.
Why the Maldives?
The Maldives, a group of islands located in the Indian Ocean, is one of the region’s most celebrated luxury tourism destinations.
The Maldives is home to a world-class hospitality industry, making the tourism sector the largest contributor to its economy. The islands are filled with luxury resorts, making it a perfect destination for those seeking opportunities at international-scale hotels.
Some Background.
The Maldives is an archipelago of 1,192 coral islands grouped into 26 atolls (by the way, an atoll is a ring-shaped coral reef, island, or series of islets that surround a lagoon).
The tropical islands boast one of the most beautiful ecosystems in the world, with white-sand beaches, turquoise waters, rich marine life, and vibrant coral reefs. They are especially loved by those who enjoy water-based tourism and activities. The Maldives also holds the title of the lowest country on Earth, with an average ground level of just 1.5 meters above sea level! This unique feature makes it a fascinating place to visit or live.
Maldivian culture is a rich mix of influences from around the world, thanks to its geographical closeness to Sri Lanka and India, the Middle East, and parts of Africa. Many Maldivian customs are derived from Arabs and North Africans, but the Maldivians have also nurtured their own cultural identity and language, Dhivehi.
Did you know that some beaches in the Maldives glow at night due to bioluminescent plankton? This natural phenomenon creates a magical experience that you can witness only in a few places around the world!
So, if we could describe the Maldives in a few words: it’s an experience of a lifetime at a tropical paradise with the cleanest beaches, mesmerizing waters, lush marine life, gorgeous sunny weather… And so much more, that we might just run out of words.
Premier Hospitality Opportunities.
Maldivian hotels and resorts are world-renowned for their exceptional service standards and attention to detail. Interning in the Maldives means working for some of the world’s most prestigious hotels and waking up to paradise every day! You’ll also enhance your resume with international experience and build a global network, setting you up for success in the long run.
Uncover Marine Wonders.
The Maldives is home to some of the world’s most diverse marine ecosystems. It’s a haven for divers and snorkelers, with vibrant coral reefs, blue lagoons, manta rays, and even gentle whale sharks! A few Maldivian resorts even offer experiences like underwater restaurants and spas, giving you a surreal view of marine life while you dine or relax.
Immerse in Cultural Richness.
The Maldives has several big festivals, such as Muslim Eid celebrations and National Day, influenced by its mix of cultures. You can witness the Maldivian culture firsthand by attending music and dance performances, like the famous BoduBeru, where the beat of drums will make you want to dance along! Similarly, Maldivian food is a flavorful fusion of Indian, Sri Lankan, and Arabic influences, with seafood as a staple. Popular dishes include garudhiya (a fish soup), mas huni (shredded smoked fish with coconut), and hedhikaa (local snacks).
Be Environmentally Conscious.
Did you know that some of the most popular placements in the Maldives besides hospitality are marine biology and sea life conservation? The Maldives’ marine life accounts for 5% of the entire planet’s reefs, which makes the islands a favorite destination for scuba diving, snorkeling, canoeing, and other water activities, as well as for marine biologists. Many Maldivian resorts are also committed to sustainability. You can get involved in coral reef restoration projects, learn about marine conservation, and implement more eco-friendly practices in your lifestyle!
Embark on your Maldivian adventure.
Beyond its breathtaking resorts and beaches, the Maldives offers an ideal environment for professional growth, cultural immersion, and personal enrichment. Gain work experience in luxury hotels, engage with vibrant local traditions, and explore the island’s natural life. This is your opportunity to create lifelong memories in Asia’s favorite island destination!
Our programs across Asia and the Middle East can help you get a head-start in the hospitality sector. Develop hands-on expertise, network with industry leaders, and build a strong foundation for your career.
If you’re ready to discover the world’s top tourist destinations, browse our opportunities and advance your global hospitality career.
To many of us, the hospitality industry is often related to operating hotels or restaurants, and providing exceptional service to customers and guests.
That’s all true — however, at its core, hospitality is about creating memorable experiences and ensuring every guest feels special. It means putting customers first, maintaining high standards, and creating a welcoming atmosphere.
And, where daily interactions with guests and team members are the norm, soft skills are just as important as technical expertise.
The Role of Soft Skills in Hospitality.
Hospitality revolves around people.
For hospitality professionals, this means making guests feel at home while away from their homes, and ensuring all their needs are being met. This is why “people skills” are essential to building strong guest relations and delivering high-quality experiences.
Soft skills are harder to measure than hard skills, but they are crucial to thrive in hospitality, whether you’re front-of-house and engaging with guests daily, or supporting behind the scenes.
These skills often stem from your natural strengths, personality traits, and emotional intelligence, making them invaluable not just at work but in every area of life.
Top Soft Skills for Hospitality Professionals.
So, what are some key soft skills you may want to identify in your resume when applying for a hospitality position?
Communication Skills.
Effective communication is at the heart of every role that involves regular interactions. In hospitality, this includes knowing how to read and respond to verbal and nonverbal cues (like observing others’ body language), active listening, expressing enthusiasm, and more.
Clear and professional communication is also a non-negotiable for excellent customer service. It helps create a welcoming environment that develops trust and enhances guests’ stays.
Meanwhile, expressing interest, being friendly, and listening attentively to every guest reflects genuine care, which fosters authentic conversations and shows your responsiveness to their needs.
Lastly, within the team, good communication promotes a smoother workflow and mutual support. Showing openness, honesty, and respect to your colleagues will help achieve overall success in any hospitality business.
Interpersonal Skills.
While similar to communication, interpersonal skills go a level above. In hospitality, it’s all about building strong relationships, whether it’s with guests or coworkers.
Many jobs in the sector involve direct customer interactions, such as waiting on tables, working at reception, providing room service, or managing a spa. Bringing a positive attitude enhances these guest experiences and helps manage job stresses.
Additionally, empathy and understanding allow you to form connections and cultivate a positive environment at work. And if problems arise, effective conflict resolution and negotiation skills can help maintain smooth operations and high guest satisfaction.
Problem-Solving.
The hospitality environment is fast-paced and often stressful, so you must be prepared to handle challenges swiftly and effectively.
Quick thinking and adaptability are important, but it’s also necessary to keep a calm and polite demeanor when dealing with complaints and difficult situations. After all, hospitality is all about providing quality services and showing respect to guests.
And finally, flexibility is key. Both managers and team members will value your ability to shift gears quickly and stay focused while providing timely solutions to customer concerns.
Emotional Intelligence.
Apart from technical skills, you should also have a high degree of emotional intelligence (EQ). EQ involves developing self-awareness, practicing self-regulation, and being able to recognize and respond to emotions in yourself and others.
Effectively applying your EQ is key for interacting across diverse viewpoints, backgrounds, and cultures. It also supports stress management and resilience, helping you deliver exceptional hospitality service – whatever problem you face.
Attention to Detail.
Having a keen eye for detail is essential in hospitality. You want service to be as close to perfect as possible, so even small problems can impact guest satisfaction.
Regardless of your role, paying close attention ensures everything is well-maintained. Take advantage of spare moments to address smaller tasks, such as quickly checking the set-up, identifying out-of-place items, or tidying up.
Develop a critical eye, as guests can notice even minor imperfections like crumbs or smudges if you’re not careful! Whether preparing meals or meeting customers at the reception, focus on presentation and cleanliness.
Teamwork and Collaboration.
In hospitality, success hinges on effective teamwork and collaboration. Whether you’re leading a team or contributing as a member, every role plays a part in achieving collective goals.
Great teamwork also involves working well with diverse personalities, supporting and respecting colleagues, and adapting to others. This is particularly important in a multicultural environment. Use your communication and interpersonal skills to your advantage to help you maintain positive working relationships.
Cultural Competence.
Understanding and respecting cultural differences is essential for anyone pursuing an international hospitality career. You’ll be meeting guests from all around the world every day and learning about various cultures and experiences, which is new and exciting!
Cultural competence means providing inclusive and culturally sensitive service, adapting seamlessly to diverse work environments and people, and even showing off your multilingual abilities.
RMC Asia offers cultural exchange programs across several destinations in Asia and the Middle East, giving participants the chance to work and excel in global environments. Get your head-start with us.
The Impact of Soft Skills on Career Advancement.
While hard and soft skills complement each other to create well-rounded hospitality professionals, soft skills play a role that shouldn’t be underrated.
Today’s employers value candidates who can handle feedback constructively, effectively resolve conflicts, and communicate well. This is vital in a guest-focused industry where customer satisfaction and hotel prestige are priorities.
Practical experience through internships and training can help you build a solid foundation, while continuously learning on the job and seeking feedback further enhances these skills.
If you’re a hospitality professional with strong soft skills, you’re not only likely to get more job opportunities and promotions, but will also maintain a reputation for excellence and professionalism. This sets you up for long-term success and satisfaction in the competitive hospitality sector.
Ready to develop your skills?
Want to pursue a cultural exchange program and enhance both your hard and soft skills?
Our programs across Asia and the Middle East can help you grow personally and professionally, and get a headstart in the hospitality sector. Develop hands-on expertise, network with industry leaders, and build a strong foundation for your career!
If you’re ready to discover new opportunities in the world’s top tourist destinations, browse our opportunities and advance your global hospitality career.
The hospitality industry is ever-changing as it adapts to travel trends and other market developments. Find out how to effectively Navigate the Future of Hospitality Jobs.
One of the most impactful consumers of today, Gen Z is redefining travel in ways that deeply influence the hospitality industry.
As digital natives who seek unique experiences, this generation is drawn to destinations that offer both cultural authenticity and contemporary attractions. For those in the hospitality industry, understanding Gen Z travel preferences is essential for catering to this growing demographic.
Defining the Gen Z Traveler.
Generation Z (individuals born between 1997 and 2012) is known for its tech-savviness, social consciousness, and desire for unique experiences.
As travelers, Gen Z is constantly connected, relying on technology and social media to plan, book, and share their trips. In fact, over half of Gen Z travelers get travel recommendations from influencers and peers on social media.
This generation values sustainable and ethical practices, often choosing eco-friendly and socially responsible destinations. Unlike older generations, Gen Z prioritizes experiences over material possessions, seeking cultural immersion and memorable adventures.
On the other hand, while they are budget-conscious, Gen Z-ers are also willing to splurge on dream trips!
What Drives Gen Z to Travel?
Younger travelers prefer small group or solo trips, allowing for more personalized and flexible itineraries. Authentic experiences are a major priority, with Gen Z looking to interact with locals and try out traditional activities.
Adventure and wellness tourism are also popular among this generation, with many opting for activities like hiking, diving, yoga retreats, and wellness resorts. Additionally, Gen Z sources trip ideas from pop culture, such as TV shows, movies, concerts, and sporting events, with 29% even being inspired by TikTok! This drive for pop culture-inspired travel highlights their desire for experiences that connect them with their interests and passions.
How Gen Z is Transforming Hospitality.
Gen Z’s travel preferences and behaviors are having a major impact on the hospitality industry.
Sustainability Initiatives.
The popularity of sustainable and ethical travel has prompted many hotels and resorts to adopt eco-friendly practices, such as reducing plastic use, implementing energy-saving measures, and offering locally sourced food options. This aligns with Gen Z’s values and helps attract this demographic.
Tech Integration.
To cater to tech-savvy Gen Z travelers, the hospitality industry is incorporating more technology into its services. This includes mobile check-ins, keyless room entry, and personalized experiences through AI and data analytics. Social media engagement and influencer partnerships are also crucial strategies to engage Gen Z audiences.
Personalized Experiences.
Gen Z’s desire for unique and tailored experiences has led to the rise of boutique hotels and custom travel packages. Hospitality providers are offering more personalized services, such as curated local experiences, wellness programs, and adventure activities, to meet the specific interests of Gen Z travelers.
Community Engagement.
In line with Gen Z’s values, hotels and resorts are enhancing their community engagement efforts by collaborating with local businesses and promoting cultural exchanges. This not only provides authentic experiences for travelers but also supports local economies and fosters a sense of community.
Flexible Options.
Understanding that Gen Z values flexibility and responsiveness, many hospitality providers are offering more lenient cancellation policies and adaptable booking options. This caters to the spontaneous and dynamic travel plans typical of this generation.
Top Gen Z Destinations with RMC Asia.
For Gen Z travelers who want to pursue a program with RMC Asia, here’s a quick insight into our destinations — from a fellow Gen Z’s perspective.
Thailand.
Thailand’s rich culture, lively street life, and affordability make it a favorite for Gen Z from all over the world. Bangkok offers an exciting urban experience with its bustling markets, street food, and nightlife. In contrast, places like Chiang Mai provide serene landscapes, historic temples, and traditional festivals.
Younger tourists are also drawn to Thailand’s beautiful beaches in Phuket and Krabi, where activities like scuba diving and island hopping are popular. With 70% of Gen Z travelers looking for off-the-beaten-path experiences, Thailand’s less touristy areas are becoming increasingly popular.
Vietnam.
Vietnam attracts budget-conscious Gen Z travelers with its low cost of living and diverse attractions. From the bustling streets of Hanoi and Ho Chi Minh City to the tranquil landscapes of Ha Long Bay and Da Nang, Vietnam is a mix of urban excitement and natural beauty.
Gen Z visitors will appreciate Vietnam’s lush landscapes, street food culture, and adventure tours like trekking in Sapa and exploring the caves of Phong Nha-Ke Bang National Park.
Hong Kong.
Hong Kong’s unique fusion of East and West captivates Gen Z travelers. The city’s impressive skyline, cultural scene, and vibrant nightlife cater to those seeking a dynamic urban atmosphere, while historic sites like the Tian Tan Buddha and local temples give a glimpse into the region’s heritage.
Gen Z also enjoys Hong Kong’s culinary scene, from traditional yum cha restaurants to international Michelin-starred restaurants, its efficient public transport system, and hidden natural gems.
The Maldives.
Known for its stunning overwater bungalows and crystal-clear waters, the Maldives is a dream destination for Gen Z travelers seeking luxury and adventure. Activities like snorkeling, diving, and exploring marine life offer both relaxation and excitement.
Many resorts in the Maldives are committed to sustainability, implementing eco-friendly practices that align with Gen Z’s values. The destination’s Instagram-worthy spots also appeal to their desire for beautiful experiences.
Qatar.
Qatar’s blend of traditional culture and modern architecture make it an intriguing destination for Gen Z. The capital city, Doha, features attractions such as the Museum of Islamic Art, Souq Waqif, and the futuristic skyline of West Bay.
Major events like the FIFA World Cup draw international attention, while luxury shopping, desert adventures, and cultural festivals appeal to Gen Z travelers.
UAE.
The United Arab Emirates (UAE), particularly Dubai and Abu Dhabi, is a hotspot for Gen Z travelers seeking luxurious and memorable experiences.
Dubai’s iconic landmarks like the Burj Khalifa and Palm Jumeirah offer a mix of modern marvels and entertainment. In Abu Dhabi, cultural attractions like the Sheikh Zayed Grand Mosque and the Louvre Abu Dhabi, maintain the region’s heritage. Adventure activities like skydiving over the Palm and dune bashing in the desert cater to thrill-seekers.
The Future of Gen Z Travel.
Gen Z’s preferences for technology-driven, sustainable, and experience-focused travel present both opportunities and challenges for the hospitality industry. Looking ahead, technology will continue to play a pivotal role, with innovations like AI and VR enhancing travel planning and experiences.
The rise of remote work has also spurred the bleisure and workcation trends, where destinations offer facilities for remote workers. Personalized travel experiences are becoming more common, with agencies and providers offering bespoke packages tailored to individual interests.
By understanding and adapting to these trends, destinations and businesses can cater to Gen Z travelers, ensuring long-term growth and success. For the hospitality industry, staying attuned to these evolving preferences is key to capturing the loyalty and enthusiasm of this trendsetting, jet-setting generation.
Your journey awaits!
Want to merge an internship with exciting travel adventures? Our partners throughout Asia and the Middle East offer you the chance to grow both personally and professionally in the hospitality sector. Develop hands-on expertise, connect with industry leaders, and build a strong foundation for your career.
If you’re ready to discover new opportunities in some of the world’s most vibrant locations, explore our programs and advance your global hospitality career.
