Front Office & Guest Services Intern

DESCRIPTION

RMC Asia is on the lookout for front office & guest services interns to join Hyatt Hotels & Resort’s team in Abu Dhabi, UAE! This exciting opportunity is part of RMC Asia’s Cultural Exchange Programs, offering a variety of internships, management training, and contractual positions across hotels and resorts in Asia. You’ll have the chance to learn from and collaborate with industry experts and bask in the captivating landscape of the UAE, all while paving your successful career in the international hospitality industry. Submit your application now!

FRONT OFFICE & GUEST SERVICES – RESPONSIBILITIES

● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department

PROGRAM BENEFITS

● Accommodation
● Visa sponsorship
● Monthly allowance
● 3 on-duty meals per day
● Local transportation
● Uniform with laundry service
● Medical insurance
● Arrival support (airport pick-up)
● Recruitment opportunity by the host
● An unforgettable educational travel experience
● Additional benefits provided by the host!

GENERAL REQUIREMENTS

● Enrolled students or recent graduates within 24 months
● School, college, or university reference letter
● Conversational English
● Well-groomed
● Pleasant personality
● Clean criminal record
● No drug abuse
● Minimum 6 months passport validity